Got the wrong size? Or received a damaged item? You can return items to the store directly from your locker. 

If the store provides a prepaid return label: Upload the label and we will attach it when preparing the return shipment. The return processing fee is $3.

If the store does not provide a label: You can choose a carrier and pay the return shipping cost when confirming the shipment.  

To return items to the store, please follow the steps below:

  1. Make sure the item is active in your locker. If it’s currently in a parcel, click “Remove” first.
  2. Select items to return: Click “Add” for the item(s) you wish to pack.
  3. Create a new parcel: Go to “New Parcel” and fill in the shipping address. You can find the store’s return address on the return label.
  4. Upload the RMA form: Once you enter the address, the “Return Merchandise (RMA) Form” will appear. Upload the return label and complete your pack request.
  5. Parcel processing: Your parcel will move to the Outbox under “Packing Soon.” Please wait while it is packed.

Once the items are packed, you’ll be asked to confirm shipping.

  • If you uploaded a prepaid return label, the return processing fee is $3.
  • If you do not have a prepaid label, you can choose a shipping carrier and pay the shipping cost during checkout.