Using FastBuy

Want to order something from the US but they don't take a non-US credit card? Use our FastBuy service! Here's how.

How do I return to store?

Got a wrong size? Or damaged item? You can return items back to store – Return processing fee is $3. Here is how to submit a return request.

How long does it take to pack?

Need to ship fast? You came to the right place. We guarantee when we will finish packing. If we are slower than that, we'll give you a discount.

How to edit customs info for new items

We have easy steps to fill out customs information. Read how to complete customs declaration.

How to submit a service request

We want you to make sure you bought the right item, it's the right size, has no blemishes or it turns on if it's used electronics. Service requests is your tool for extra photos or any actions you'd like to do with your item before your pack and ship it.

How we pack to eliminate dimensional weight

We make sure to reduce dimensional weight to save you shipping cost.

Leave a Review

We love to get feedback on how much you liked our service! Make sure to let the world know what you thought by leaving a review!

Locker vs Inbox

Find out what the difference is between the "Locker" and "Inbox" screens in the Fishisfast app.

Pay by bank transfer for 3% bonus

Pro Tip: Going to be shipping a lot with us? We offer a 3% bonus for payments made via wire transfer!

Storage limit for Incoming Shipments

Need some more time to pack your items? No problem! We offer 180 days of free storage for all incoming packages & items, so you've got plenty of time to get lots of items in and ship them together!

Storage limit for Packed Consolidations

Tip: Received everything you want to ship, but not quite ready to pay for it? You can avoid storage fees by waiting to request packing. Items and incoming shipments can be stored for 180 days for no fee, but once the items have been packed, they must be shipped within 7 days!

What happens if something arrives broken?

We photograph and weigh each incoming shipment by default. If we notice any physical damage to the item or the package, we will take additional photos of the damaged area and mark the item as "Problem" to help you identify the issue.

What is unpacking and why should you use it?

Wait, what if a wrong stuff got sent from a store? No worries. Just request unpacking or select for "Always unpack shipments" in setting. We will open a box and take a photo of each item. You will be able to make sure you received what you ordered before you ship to your country.

Catalog of US online stores

Is our list of Shops not big enough? Here's an even bigger one, organized into many different categories!

Customs regulations for importing in Saudi Arabia

Tips and tricks for online shopping

What You Can't Ship

Some items are ineligible for export outside of the US, import into certain countries, or they are restricted in our terms and conditions

US Holidays - when to shop!

Sales usually fall around the holidays. We've put together a helpful shopping calendar for you. When you shop online, target these dates and get a good deal!

What is Cash Back?

Not using cash back site? You are missing the icing on the cake!

Credit Card confirmation

How to Activate your credit card?

Can I ship it? Shipping restrictions.

Wondering if you can ship a particular item? Here's a list of some of the things we can't ship at this time.

Do you have a mobile app?

How to submit an additional photos request

How to delete an item from the locker.

How to return an item.

Can you ship Lithium Ion Batteries?

Electronic devices are one of the most popular items our customers like to ship. But before you order, make sure we're able to ship the item you want! Some items may not be shipped internationally due to transport regulations.

How can I confirm my email address?

How much does the service cost?

We want you to enjoy your shopping in US online stores right when you’re ready for that! No worries about any extra member ship fees or hidden costs.

My shipment was attempted delivered on Saturday/Sunday!

If your was attempted delivered on a weekend day and you see “Business closed” status when you track your package - no worries!

New warehouse

We are moving to a new warehouse on June 1, 2018. Here are frequently asked questions.

What is FastLane?

In a hurry? You can expedite packing speed by selecting the optional service – "FastLane". We will pack your parcel even faster than usual!

Why can't I see the support button?

You can contact us any time on our site using the button in the lower right corner. If you're unable to see this button, it's possible that the button may be blocked by a JavaScript or ad blocker.

Why do I have to ship within 7 days?

Learn more about storage fees for packed consolidations.